For the third time, I took the ACE interview last wednesday for an SA (Senior Agent) position. Once again, I didn’t apply but was endorsed by TL Mike. Karol and Riyadhem were also endorsed. Yesterday, thursday, we took the written technical exam. Ohmygulay!!! That was a super hard exam — I’m guessing, it was Blake (the all-knowing Blake) who made the exam. <\/p>\n
Today, out of 20+ applicants, 13 of us made it through to undergo the final interview with TL Nina. I tried to calm down during the interview. I’m never good with interviews … usually I come up with better answers the moment that the interview would be over. One of the question was – “How will you deal with an agent who has an attitude problem\/irate\/sarcastic?” – I think, if I can remember it right my answer was something like – “I’d still be professional. Maybe it’s just the normal tone of the agent’s voice. I am an agent, I do know what they’re going through during a sup call or maybe they’re just in a panic mode (like how I am always) ..I’d try to understand … maybe they really don’t like me – could be bitter … but during that call, just be professional. If the agent seeks assistance or info, give it. It’s all part of the job.” <\/p>\n
“and then after my shift – hunt the agent down on the floor and make her\/his life miserable!” – – this part I kept to myself. haha!<\/em><\/p>\n TL Roy at the beginning of the interview attempted to sit with us and observe. I so made him go … it’s his last day today at Teletech though. *sigh*<\/p>\n Bought KFC for all — to celebrate ate’s bday and my regularization.<\/p>\n Oh… HAPPY 6TH MONTH ANNIVERSARY DURDEN WAVE 1 AGENTS — ESP 1A!<\/p>\n Amidst all the good news today — around noon, we got the news that Francis Magalona passed away. I literally shouted “Nooooo” on the floor when Dolyn informed me. How sad! Kaaliw pa naman syang panoorin sa Eat Bulaga. Kulit! Cute pa. <\/p>\n LIFE, very unpredictable.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" For the third time, I took the ACE interview last wednesday for an SA (Senior Agent) position. Once again, I didn’t apply but was endorsed by TL Mike. Karol and Riyadhem were also endorsed. Yesterday, thursday, we took the written technical exam. Ohmygulay!!! That was a super hard exam — I’m guessing, it was Blake […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/posts\/352"}],"collection":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=352"}],"version-history":[{"count":0,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/posts\/352\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=352"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=352"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}