{"id":357,"date":"2009-03-10T23:27:09","date_gmt":"2009-03-10T15:27:09","guid":{"rendered":"http:\/\/blog.shauisantos.com\/?p=357"},"modified":"2009-09-11T09:30:47","modified_gmt":"2009-09-11T01:30:47","slug":"first-escalated-call","status":"publish","type":"post","link":"https:\/\/blog.shauisantos.com\/?p=357","title":{"rendered":"First escalated call"},"content":{"rendered":"<p>Took my first escalated call or sup (supervisor) call courtesy of Aloha Alcid.  Issue &#8211; something about bigpond blocking ports 22100 up to 22300 for a customer&#8217;s vpn.  What the?  Resolution &#8211; refer to customer&#8217;s business IT.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Took my first escalated call or sup (supervisor) call courtesy of Aloha Alcid. Issue &#8211; something about bigpond blocking ports 22100 up to 22300 for a customer&#8217;s vpn. What the? Resolution &#8211; refer to customer&#8217;s business IT.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/posts\/357"}],"collection":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=357"}],"version-history":[{"count":0,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=\/wp\/v2\/posts\/357\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.shauisantos.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}