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Casanjo Resort, Green Park

[pics later… am so tamad] :p

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First time to “walk the floor” … hahaha!

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Took my first escalated call or sup (supervisor) call courtesy of Aloha Alcid. Issue – something about bigpond blocking ports 22100 up to 22300 for a customer’s vpn. What the? Resolution – refer to customer’s business IT.

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I must admit, everytime I hear that beeping sound implying that I have just received a txt message… I’m anticipating that it’s TL Mike informing the results of the SA application. I honestly don’t know what to expect. But no message from TL Mike.

At around 1pm, Nanay, Tatay and I decided to do our grocery shopping at PureGold. Ang init ah!

4:17pm I got a msg from Carol Quimen.

[Read more →]

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A day after the SA interview … and still no nothing. Maybe I didn’t make it. It’s a win-win situation.

If I don’t make it…it’s okay. I’d still be under TL Mike (love him!) … I’d still be with the Phone Launch 1 team … I don’t think I’m super ready to be an SA anyway.

If I make it … good job! A promotion. A raise. MORE RESPONSIBILITIES!!! Need to master MAC and wifi/hsdpa for MAC!

I read my horoscope for today and this is how it goes

You've finished a long journey recently, but the view you expected to have on climbing this mountain isn't quite as impressive as you hoped it would be. Okay, on the one hand this is a big disappointment. But on the other hand, this could be seen as a nice surprise. Life never brings you what you expect -- it usually brings you more. Remember that experience is what you get when you don't get what you wanted. Keep trying -- just one more time! You are always a work in progress

Hhhmmm maybe I’m not really meant to be an SA. God’s will…

But honestly, if I’m not hired as an SA, I’d be very relieved.

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For the third time, I took the ACE interview last wednesday for an SA (Senior Agent) position. Once again, I didn’t apply but was endorsed by TL Mike. Karol and Riyadhem were also endorsed. Yesterday, thursday, we took the written technical exam. Ohmygulay!!! That was a super hard exam — I’m guessing, it was Blake (the all-knowing Blake) who made the exam.

Today, out of 20+ applicants, 13 of us made it through to undergo the final interview with TL Nina. I tried to calm down during the interview. I’m never good with interviews … usually I come up with better answers the moment that the interview would be over. One of the question was – “How will you deal with an agent who has an attitude problem/irate/sarcastic?” – I think, if I can remember it right my answer was something like – “I’d still be professional. Maybe it’s just the normal tone of the agent’s voice. I am an agent, I do know what they’re going through during a sup call or maybe they’re just in a panic mode (like how I am always) ..I’d try to understand … maybe they really don’t like me – could be bitter … but during that call, just be professional. If the agent seeks assistance or info, give it. It’s all part of the job.”

“and then after my shift – hunt the agent down on the floor and make her/his life miserable!” – – this part I kept to myself. haha!

TL Roy at the beginning of the interview attempted to sit with us and observe. I so made him go … it’s his last day today at Teletech though. *sigh*

Bought KFC for all — to celebrate ate’s bday and my regularization.

Oh… HAPPY 6TH MONTH ANNIVERSARY DURDEN WAVE 1 AGENTS — ESP 1A!

Amidst all the good news today — around noon, we got the news that Francis Magalona passed away. I literally shouted “Nooooo” on the floor when Dolyn informed me. How sad! Kaaliw pa naman syang panoorin sa Eat Bulaga. Kulit! Cute pa.

LIFE, very unpredictable.

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Happy Birthday ate Sharlene!!!

Not only do I celebrate my one and only sister’s bday today but also my first day as a certified regular employee of Teletech Cainta. After 6 months, who would have thought I’d make it to see this day?!?!?! Oh well … I’m more interested in the future.

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