For the third time, I took the ACE interview last wednesday for an SA (Senior Agent) position. Once again, I didn’t apply but was endorsed by TL Mike. Karol and Riyadhem were also endorsed. Yesterday, thursday, we took the written technical exam. Ohmygulay!!! That was a super hard exam — I’m guessing, it was Blake (the all-knowing Blake) who made the exam.

Today, out of 20+ applicants, 13 of us made it through to undergo the final interview with TL Nina. I tried to calm down during the interview. I’m never good with interviews … usually I come up with better answers the moment that the interview would be over. One of the question was – “How will you deal with an agent who has an attitude problem/irate/sarcastic?” – I think, if I can remember it right my answer was something like – “I’d still be professional. Maybe it’s just the normal tone of the agent’s voice. I am an agent, I do know what they’re going through during a sup call or maybe they’re just in a panic mode (like how I am always) ..I’d try to understand … maybe they really don’t like me – could be bitter … but during that call, just be professional. If the agent seeks assistance or info, give it. It’s all part of the job.”

“and then after my shift – hunt the agent down on the floor and make her/his life miserable!” – – this part I kept to myself. haha!

TL Roy at the beginning of the interview attempted to sit with us and observe. I so made him go … it’s his last day today at Teletech though. *sigh*

Bought KFC for all — to celebrate ate’s bday and my regularization.

Oh… HAPPY 6TH MONTH ANNIVERSARY DURDEN WAVE 1 AGENTS — ESP 1A!

Amidst all the good news today — around noon, we got the news that Francis Magalona passed away. I literally shouted “Nooooo” on the floor when Dolyn informed me. How sad! Kaaliw pa naman syang panoorin sa Eat Bulaga. Kulit! Cute pa.

LIFE, very unpredictable.

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